Every week we receive dozens of queries about our products, their ingredients, and natural skin care in general. So we thought, why not share the answers around so that all our readers can benefit?

Here’s our pick of this week’s customer queries – and a special thank you to Waleska from our 100% vegan range, Gourmet Body Treats, for her contribution to this blog post. Remember – you can contact us any time by clicking here, or emailing info@eveorganics.com.au – we offer free skin care consultations and are always happy to answer your questions.

Q: Why do some of your face creams come in jars? Doesn’t this mean the product is exposed to air each time it’s opened?

It’s true that jars do make the product exposed to elements after each use, but since many of our face creams don’t contain any ‘filler’ ingredients such as water or emulsifiers, they’re often too thick to be housed in a pump-type container. Some of our suppliers such as Gourmet Body Treats have looked into aluminum tubes, but many skin care users have allergies to various metals. Gourmet Body Treats feel that glass containers are the most environmentally friendly choice and they don’t react with their product, keeping the products pure, safe and natural. Keeping the lid on and washing your hands prior to use or using a cosmetic spatula to apply the product will keep your cream germ free. Most of our products have a shelf life of 8-12 months after opening and we always encourage customers to use the products ritually to ensure no product gets wasted.

Q – Does your Gourmet Body Treats Gingko Biloba Toner contain any alcohol?

The Gourmet Body Treats Gingko Biloba Toner has a 1% alcohol content left over from distilling the witchhazel plant in organic alcohol, from Californian grapes unsuitable for wine production.
Gourmet Body Treats did originally try to distill their witchhazel extract using water, but they found that this left the witchhazel weak and diminished its antiseptic and anti-inflammatory properties, mainly due to a reduced amount of tannins in the extract.

Q – What’s the difference between floral waters and essential oils? Do floral waters still contain essential oils?

The flower waters we used in many of our products do come from the plant – they are derived through steam distillation. The essential oil separates from the water during
distillation and, if the floral water is filtered into a separate container, then no essential oils are  present in the floral water that ends up in the product. However, some of the plants’ natural healing properties are present in the final products such as alpha-Bisabolol, an anti–inflammatory. If you’re pregnant or suffer from allergies and you’re concerned about particular essential oils in a product containing floral waters, please ask us and we can advise you accordingly.

Q – How does the Vitamin C in your Gourmet Body Treats Vitamin C Booster work? Does it matter if the product is left open?

The vitamin C Gourmet Body Treats use is encapsulated in a stable plant based lipid. The product is housed in a dropper; but the vitamin C is released only after the surrounding plant based lipids melt after after application, releasing the vitamin C onto the skin. The plant based lipids are a combination of olive and coconut oils.

We hope you found these Q&As helpful – and if you have any other queries for us, we’d love to hear from you! You can contact us here.

…Until next time! xx